Our Commitment to Safe and Responsible Gambling
melbet believes gambling should be a limited part of entertainment — not the centre of your life. Here you will find how to set your own limits, which signs are cause for concern, and where to get help if you have a problem.
Age Limit and Access
- Age is verified at registration — the minimum age is 21+, not 18
- Withdrawals are not processed without identity verification
- melbet reserves the right to suspend an account if the stated age is found to be false
- Keep your account password secure to protect minors
If there are children or teenagers in your household, always log out on your device and never share your password with anyone. Under melbet's Terms and Conditions, keeping your account secure is your own responsibility. Transferring or sharing an account is strictly prohibited.
Set Your Own Limits
melbet provides several tools to help you keep your gambling behaviour under control. To use them, contact support via 24/7 live chat or email.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Once the limit is reached, no further deposits can be made within that period.
Session Time Limit
Set a limit on how long you play in one session. When the time is up, the session ends automatically and you are logged out.
Self-Exclusion
Block your account completely for a set period — from 30 days up to permanently. You will not be able to log in during this time.
Play History Review
Log in to your account at any time to view your full history of deposits, withdrawals, and bets — so you can understand your own spending patterns.
Reality Check
A notification appears at set intervals to remind you how long you have been playing and how much you have spent.
Temporary Break
If you want to stop playing for a while, contact support to request a 24-hour to 7-day account pause.
To activate or change any of these tools, speak to our support team in Bengali via 24/7 live chat or email. You can find detailed guidance on using the tools on our FAQ page.
Recognise the Warning Signs
Problem gambling usually develops gradually. Ask yourself the questions below — answering honestly is what matters most.
Check yourself
If the answer is "Yes"
Answering "Yes" to one or more questions may be a cause for concern. It does not mean all is lost — it means now is the right time to take action.
As a first step, use the self-exclusion tool or let our support know. You can read about melbet's commitment to user protection on our About Us page.
Where to Get Help
Acknowledging a problem and asking for help is not weakness — it is courage. Support is available from several sources.
melbet Support
Live chat and email support in Bengali and English, 24 hours a day, 7 days a week. You can request self-exclusion or limit adjustments directly.
Family and Close Ones
Talk openly with a trusted family member or friend. Support from someone close to you can be the fastest and most effective help.
Professional Counsellors
Consult a mental health specialist or a counsellor experienced in gambling problems. Various mental health services are available across Bangladesh.
Email Support
Send any request related to responsible gambling or self-exclusion by email. Our Bengali-speaking support team will respond promptly.
Live Chat
Use the live chat button on any page of the site to speak with a support representative in Bengali within moments — any time of the day or night.
melbet's Commitment
melbet is not just a betting platform — it is a community where safety and responsibility are given the highest priority. Under our Privacy Policy, your personal information and data about your gambling activity are kept fully secure.
- Effective age verification to prevent access by minors
- Self-exclusion services kept readily available for players with problems
- Clear information provided on play history and spending
- Support team trained on responsible gambling
- Advertising never targeted at minors
- Gambling never presented as a source of income
Healthy Gambling Habits
The difference between recreational betting and problem betting comes down to habits. Following a few simple rules keeps gambling as entertainment.
- Only bet money you can afford to lose without affecting your household
- If you take a loss, stop at that point — do not chase the loss with more bets
- Avoid betting when drinking or under emotional stress
- Decide in advance how much you will spend each week
- Do not play for long stretches without a break — take regular breaks
- Keep up other hobbies so that gambling is not your only form of entertainment
Problem Gambling — What It Is and Why It Happens
Problem gambling is a condition in which a person loses control over their betting, and it has a harmful effect on their financial, family, or mental life. It is not a character flaw — it is a health condition that can be treated.
Some people are more prone to developing an excessive dependency on betting — particularly those who have previously struggled with another addiction, those with a family history of such issues, or those experiencing stress and loneliness. It is important to understand that addiction does not mean weakness.
The sooner the problem is identified, the sooner it can be resolved. Using the self-exclusion tool first, then talking to family, and seeking professional advice if needed — these three steps have helped many people return to a normal life.