melbet's Privacy Policy

1. General Introduction

melbet is an online gaming and sports betting platform that serves Bangladeshi users in the Bangla language. This Privacy Policy ("Policy") sets out how we collect, use, store, and protect your personal information when you use our website, mobile application, and related services.

By registering on our platform or continuing to use our services, you are considered to have accepted the terms of this Policy. This Policy should be read alongside melbet's Terms and Conditions, as both documents together form the complete agreement between you and us.

This Policy applies only to melbet's own platform. We are not responsible for the privacy practices of third-party websites or services accessed through our platform.

2. What Information We Collect

We collect various types of information in order to provide our services safely and effectively. The main categories of information collected are described below:

2.1 Identity Information

• Full name (in both Bangla and English formats)
• Date of birth (for age verification)
• National ID card or passport number
• Current address

2.2 Contact Information

• Email address
• Mobile number

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account details (for transaction verification)
• Bank account details (applicable for bank transfers)
• Deposit and withdrawal history

2.4 Usage Information

• Gaming history, betting patterns, and session duration
• Device information — operating system, browser version, device model
• IP address and geographic location (at country level)
• Login times, pages visited, and time spent on the site

3. How We Collect Information

We collect your information in the following ways:

3.1 Information Provided Directly

You provide information directly to us when you register on our platform, complete account verification, request a deposit or withdrawal, or contact our customer service team.

3.2 Automatically Collected Information

When you use our site, some information is collected automatically. This includes browsing behaviour and device information gathered through cookies, log files, and similar technologies.

3.3 Information from Third-Party Sources

In some cases we may receive information from payment processors, identity verification agencies, and fraud prevention providers, particularly to ensure the security of your account.

4. How We Use Information

The information collected is used for the following purposes:

• Account Management: To complete registration, login, password recovery, and account verification.
• Service Delivery: To process deposits, pay out winnings, and credit bonuses.
• Security: To prevent account fraud, unauthorised access, and money laundering.
• Personalisation: To present promotions, game recommendations, and content based on your preferences.
• Customer Support: To resolve your queries and issues via live chat or email.
• Legal Compliance: To comply with applicable laws and regulations and to provide required information to relevant authorities.
• Platform Improvement: To analyse data in order to improve service quality and add new features.

We do not use your information for any purpose not explicitly stated here, and we do not sell your information to third parties for marketing purposes without your prior consent.

5. Data Storage and Security

We treat the security of your personal information as a top priority. Our security measures include:

5.1 Technical Security

SSL (Secure Sockets Layer) encryption is used across our entire platform, keeping all information exchanged between your browser and our servers secure. Financial information and passwords are always stored in encrypted form — no staff member can read them under normal circumstances.

5.2 Administrative Security

Access to personal information is granted only to staff members who need it to carry out their responsibilities. All staff sign confidentiality agreements and receive regular training.

5.3 Data Retention Period

We retain your information for as long as your account remains active and for any period thereafter required by law. Financial transaction records are generally kept for an extended period, as this falls under legal obligations.

6. Sharing Information with Third Parties

We do not sell your personal information to any third party. However, information may be shared in certain circumstances:

6.1 Service Providers

We engage trusted third parties to carry out services on our behalf — such as payment processors (bKash, Nagad, Rocket, Upay, and banking services), identity verification agencies, game software providers, and customer service technology providers. These parties may access only the information needed to carry out their specific tasks, and they are contractually bound to follow our privacy standards.

6.2 Legal Requirements

If we are legally required to disclose information as part of a court order, a lawful request from a law enforcement agency, or any other legal process, we will do so. In such cases we will provide only the minimum information necessary.

6.3 Business Restructuring

In the event of a merger, acquisition, or asset sale, user information may be transferred. In such circumstances we will notify you in advance, and the new party will be bound by this Privacy Policy.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

7.1 Types of Cookies

• Essential Cookies: These are required to maintain login sessions and ensure basic security — they cannot be disabled.
• Performance Cookies: These monitor how different parts of the site are used and help improve service quality.
• Functionality Cookies: These remember your language preference, betting history, and other personal settings.
• Analytics Cookies: These are used to analyse traffic patterns and evaluate how the site is performing.

7.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Keep in mind, however, that disabling certain cookies may cause some site features to stop working correctly.

8. Your Rights

You have the following rights regarding your personal information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted; however, where legal obligations exist, it may not be possible to delete all information.
• Right to Object to Processing: In certain cases you may object to the processing of your information.
• Right to Data Portability: You may request your information in a structured, readable format.
• Right to Withdraw Consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise these rights, contact our customer service team. We generally respond to requests within 30 business days. Under the responsible gaming guidelines, you may also request that your account be restricted or closed, which directly affects how your information is used.

9. Protection of Minors

melbet strictly refrains from providing services to anyone under the age of 21. An age verification process is followed at the time of registration, and additional identity documents may be requested in cases of doubt.

If we become aware that a person under the age of 21 has registered on our platform, we will immediately close that account and handle the related information appropriately.

Parents and guardians are requested to notify our customer service team immediately if they believe a minor is using this platform.

10. Changes to the Policy

We may update this Privacy Policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users by email or via a notice when they log in to the platform.
• For important changes, new consent may be requested.

Continued use of our services after any changes will be taken as acceptance of the updated policy. We therefore recommend reviewing this page regularly. To learn more about us, read the about us page, which details the platform's core mission and standards.

11. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our customer service team. We provide support in Bangla and English 24 hours a day, 7 days a week.